This Privacy Policy explains how Arb Trans (“we”, “us”) collects and uses personal data when you visit https://arbtrans.al/ or contact us. We process personal data in accordance with Albanian Law No. 124/2024 “On Personal Data Protection” and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Data controller
Arb Trans
Rruga “Astrit Balluku”, Zona Kadastrale 8250, Nr. Pasurie 5/700
Tiranë, Albania
Phone: +355 68 400 3477
Email: [email protected]
2. What data we collect and why
2.1 Meeting request form
When you request a meeting, we collect your name, email address, preferred date and any message you include. We use this data only to arrange the meeting and reply to you.
Legal basis: steps taken at your request before entering into a contract.
Retention: up to 12 months after our last communication, unless a business relationship follows.
2.2 Newsletter
If you subscribe to our newsletter, we collect your email address to send you news and offers. You can unsubscribe at any time using the link in every email or by writing to [email protected].
Legal basis: your consent.
Retention: until you unsubscribe.
2.3 Contact by email or phone
When you contact us directly, we process the data you give us (name, contact details, the content of your request) to answer you and provide our services.
Legal basis: our legitimate interest in replying to enquiries, or performance of a contract.
Retention: as long as needed to handle your request, and longer only where the law requires it (for example, accounting records).
2.4 Website visits (server logs)
When you visit the website, our hosting server automatically records technical data such as your IP address, browser type, the pages you visit and the date and time of access. We use it to keep the website secure and working.
Legal basis: our legitimate interest in the security and operation of the website.
Retention: deleted automatically, normally within 30 days.
2.5 Cookies and consent records
We use cookies and similar technologies as described in our Cookie Policy. Analytics and third-party content are only loaded after you give consent. We keep a record of your cookie choice (an anonymous consent ID, the date and the categories you selected) to show that consent was given. These records are deleted after 12 months.
3. Third-party services
Google Analytics
With your consent, we use Google Analytics, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to understand how visitors use our website. Google Analytics uses cookies and processes data such as pages visited, device and browser information and a shortened IP address.
Legal basis: your consent, which you can withdraw at any time in the cookie settings.
Google Maps
To show our location, we embed maps from Google Maps (Google Ireland Limited). The map only loads after you accept the “Marketing” category or click to load it. When it loads, Google receives your IP address and may set cookies.
Legal basis: your consent.
Google Fonts
Our website uses Google Fonts (Google Ireland Limited) to display text. When a page loads, your browser connects to Google servers, which receive your IP address.
Legal basis: our legitimate interest in a consistent presentation of the website.
Google may transfer data to Google LLC in the United States. Google LLC is certified under the EU–US Data Privacy Framework. More information: https://policies.google.com/privacy.
4. Who receives your data
We do not sell your personal data. We share it only with:
- service providers who help us run the website and our business (hosting, email, newsletter delivery), who process data only on our instructions;
- the third-party services described above, where you have consented;
- public authorities, where we are legally required to do so.
5. Your rights
You have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data deleted;
- restrict or object to processing;
- receive your data in a portable format;
- withdraw your consent at any time, without affecting processing that took place before withdrawal.
To exercise any of these rights, contact us at [email protected]. We will reply within 30 days.
You also have the right to file a complaint with the Albanian supervisory authority: Komisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave Personale (www.idp.al). If you live in the EU, you may also contact the data protection authority in your country.
6. Security
We use appropriate technical and organisational measures to protect your data, including an encrypted (HTTPS) connection, access controls and regular updates.
7. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always published on this page, with the date of the last update.